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Processes and Systems

Through the design of optimized processes and the implementation of appropriate information systems, market players can enhance their operational efficiency.

In particular, defining optimized business processes based on established methodologies not only increases operational efficiency but also enhances business flexibility, enabling companies to swiftly adapt to changing market demands.

At the same time, the need arises to provide information systems and architectures that align with the adopted processes. In this context, the clear definition of requirements and the execution of feasibility analyses help mitigate the risk of ineffective investments and ensure that the implemented solutions are aligned with strategic objectives.

We support our clients throughout the process, application and system lifecycle by using a DES-OPS logic and the continuous improvement of the OSS-BSS full stack.

In particular, we are active in the following fields:

 

  • Definition, review and optimization of business processes based on standard methodologies, such as LEAN, ITIL, FAB eTOM, etc.
  • Demand management, collection and definition of functional, architectural, performance and safety requirements, as well as subsequent feasibility analyses.
  • Organization of development and/or integration projects based on DES-OPS and DEV-OPS logics, agile, etc…
  • Data quality and process quality management.
  • Training, baby-sitting and support for the adoption of systems, including on-field activities.
  • Management of user feedback and change management.

Success Stories

We managed the IT-specific activities of a wholesale operator in DES-OPS as a Service mode
We support different operators in the definition of workflows and systems for the development of telecommunications networks
We have gained a great amount of experience in defining workflows to support telecommunications operators’ business processes concerning FAB eTOM (fulfilment, assurance, billing) and ERP