- We support operators in the design and implementation of modern, easily scalable IMS solutions.
- We develop strategic governance plans and technology roadmaps aligned with business growth and development objectives.
Telco Platforms
Some of the areas in which we are currently active…
OSS & BSS
OSS (Operational Support Systems) and BSS (Business Support Systems) are central components in the management of telecommunications services. OSS enable the supervision of processes related to network infrastructures, while BSS oversee the commercial and customer-facing dimensions, managing processes such as customer management, billing, orders, and offers — all aimed at ensuring efficiency, profitability, and a seamless customer experience.
In the new landscape of intelligent and automated networks, the evolution of OSS/BSS systems is an essential step for operators seeking to maintain competitiveness and innovation capability. Next-generation platforms enable leaner processes, eliminate information silos, and replace legacy systems with cloud-native, flexible, and data-driven solutions, improving efficiency and responsiveness to market demands.
How can we help
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We support operators in the transformation and modernization of their OSS/BSS ecosystems.
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We define governance strategies and evolution roadmaps aligned with business objectives.
CRM
CRM (Customer Relationship Management) systems are a cornerstone of the telecommunications IT ecosystem, as they enable integrated and structured management of the entire customer lifecycle — from acquisition to retention.
Through CRM, operators can centralize customer information, monitor multichannel interactions, personalize commercial offers, and enhance the overall user experience.
In a highly competitive telco environment, CRM systems therefore play a strategic role not only in improving the efficiency of sales and support processes, but also as tools for analysis and forecasting, thanks to their integration with analytics systems and marketing automation platforms.
How can we help
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We support operators in the design, implementation, and optimization of CRM platforms capable of integrating sales, support, and marketing processes within a single, coherent ecosystem.
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We define integration strategies between CRM and OSS/BSS systems, ensuring alignment between technical and commercial management, and enabling a complete, real-time view of the customer throughout the entire lifecycle.
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We also support the migration toward cloud-based and data-driven solutions, ensuring scalability, security, and operational continuity.
IMS
In a world increasingly driven by autonomous networks and service digitalization, the IMS (IP Multimedia Subsystem) stands out as a strategic platform for operators. It enables the rapid introduction of new multimedia services by combining voice, video, and messaging over IP networks in an integrated, secure, and scalable way.
IMS allows the integration and orchestration of network functionalities with OSS/BSS systems, enhancing operational efficiency, reducing complexity, and optimizing legacy system costs. Thanks to cloud-native and scalable solutions, it supports the deployment of innovative digital services while ensuring continuity, reliability, and a consistent customer experience across all devices and networks.
How can we help
ICT Consulting supports operators in the design, development, and management of mobile and fixed application platforms, leveraging its consolidated expertise to enhance operational efficiency and customer experience quality in an ever-evolving market.
Success Stories
We supported an Italian operator focused on the B2B segment in defining the requirements and processes for the new OSS chain, with the goal of optimizing service management, improving operational efficiency, and ensuring full integration of operational support systems.
We supported a leading FWA operator in Italy in defining the business requirements for the revision of the Order-to-Bill process. The project contributed to the optimization of BSS systems, improving operational efficiency, streamlining billing workflows, and ensuring a more consistent and reliable customer experience.